A team of AI agents that runs the routine work for Trailside Physio
X9 Lab Media builds and runs autonomous AI agents that take over ongoing work for a clinic — answering patients, improving search rankings, writing and scheduling marketing, and coordinating the front-desk loop, available around the clock. We set them up and manage them, so the clinic doesn't have to.
One agent below is wired up live right now — you can talk to it yourself. The others are real services X9 deploys and manages, shown with sample output. This is an independent concept built for Trailside Physio, with no obligation.
The AI agent team
Each agent owns one part of the clinic and runs it on an ongoing basis — not a feature the clinic operates, but a worker X9 sets up and manages. The patient assistant is simply the most visible one.
Answers the questions patients actually ask and guides them toward booking — day or night, so no enquiry goes unanswered.
Improves search rankings and content over time so more local patients find the clinic on Google — ongoing work, not a one-time fix.
A real, deployed result: X9's SEO agent ran the search work for Reno Stars, a Vancouver renovation studio, where Google Search clicks grew from a few a day to 20–30 a day over three months. See the full case study below.
Writes and schedules content on an ongoing basis — social posts, blog articles, ad copy and review replies — all in the clinic's voice, without the team lifting a finger.
The conductor. It runs the other agents and plugs into the tools you already use — booking software, calendar, reminders, billing — taking over whole workflows end to end.
X9's SEO agent ran the search work for Reno Stars. Over roughly three months, their Google Search clicks grew from a few a day to 20–30 a day. The same agent would target the searches a physiotherapy clinic depends on — "physiotherapy Coquitlam", "sports injury rehab Port Coquitlam" and the terms local patients actually type. The figures above come from Google Search Console; the site is live and verifiable at the link above.
Who we are
X9 Lab Media is a Vancouver studio that builds and runs AI agents for local businesses. We set the agents up, manage them day to day, and stay accountable for the results. This page is an independent concept we built for Trailside Physio — we are not affiliated with the clinic, and there is no obligation in reviewing it.
The Patient Assistant agent
The most visible agent on the team — a front desk available around the clock that answers the questions patients actually ask (a stiff back, a tweaked knee, whether you do direct billing, how to book an assessment) and guides them toward an appointment. Type below; this one is wired to a real AI endpoint right now.
● Live. Every message reaches a real AI model, so answers will vary — just as they would on the live website.
The Coordinator agent at work
The Coordinator runs the loop and syncs the software the clinic already uses (booking, calendar, reminders, billing) as it goes. The same enquiry from the assistant moves through the front desk on its own — captured, answered, scheduled, confirmed — while the therapist is with a patient.
"Hi — my shoulder's been aching since I started a new desk job in Coquitlam. Can I get in to be assessed this week?"
The Marketing agent's work
Once deployed, the Marketing agent writes and schedules this kind of content on an ongoing basis — posts, blogs, ad copy and review replies in the clinic's voice, week after week. Everything below was AI-written for Trailside Physio as a sample of what it produces.
That lower-back twinge after a long hike usually isn't "you're getting old" — it's a movement pattern your body's protecting. A proper assessment finds what's actually guarding, not just where it aches. Back on the trail starts there. #CoquitlamPhysio #TrailReady
New desk job in the new year? Necks and shoulders in the Tri-Cities are feeling it. Two minutes of the right reset each hour beats one big stretch at 5pm. Drop by for the three we give every desk patient. #PortCoquitlam #DeskPosture
Physio myth we hear weekly: "I should wait until it's really bad." The opposite is true — a fresh strain settles faster than a six-month-old compensation. If it's been niggling for two weeks, that's the visit. Coquitlam & Port Coquitlam, we're here. #Physiotherapy #AssessFirst
Trail-Running in the Tri-Cities: The Three Injuries We See Most
Coquitlam's trails are unforgiving on ankles, knees and calves. Here's what tends to go, why the descent does most of the damage, and the rehab rhythm that gets you back on the singletrack.
"Took the time to actually figure out what was wrong with my knee instead of just handing me a sheet of exercises. Walked out with a clear plan. Highly recommend."
Thank you so much — this means a lot. Getting to the cause first is the whole point, so we're glad the plan made sense. That knee should keep building from here. We're just a call away if anything ever needs a second look.
Back on the trail, one steady step at a time.
One-on-one physiotherapy, manual therapy & sports rehab in Coquitlam & Port Coquitlam. Assess first, real hands-on care, a plan that fits your week.
Content like this works alongside the SEO agent — the same one that ran the search work for Reno Stars, a Vancouver renovation studio, where Google search clicks grew from a few a day to 20–30 a day over three months. See reno-stars.com →
Any agent your clinic needs
The four core agents are the starting team. We can also build and deploy a new agent around a specific bottleneck in the day. A few we could put to work for a physiotherapy clinic:
Tell us the biggest time-sink in your week and we'll scope an agent for it — no charge to scope, no obligation. Ask the live assistant above, or reply to our email.
Ask the live assistant ↑ Email X9 Lab MediaPut an AI team to work for Trailside Physio
These agents work around the clock — answering patients, improving rankings, handling marketing and coordinating the front-desk loop. X9 sets them up and manages them, so the clinic keeps doing the work only they can do. Start with one agent, or the whole team.