A team of AI agents that runs the routine work for Puretone Hearing Clinic
X9 Lab Media builds and runs autonomous AI agents that take over ongoing work for a clinic — answering patients, improving search rankings, writing and scheduling marketing, and coordinating the front-desk loop, available around the clock. We set them up and manage them, so the clinic doesn't have to.
One agent below is wired up live right now — you can talk to it yourself. The others are real services X9 deploys and manages, shown with sample output. This is an independent concept built for Puretone Hearing Clinic, with no obligation.
The AI agent team
Each agent owns one part of the clinic and runs it on an ongoing basis — not a feature the clinic operates, but a worker X9 sets up and manages. The patient assistant is simply the most visible one.
Answers the questions patients actually ask and guides them toward booking a hearing test — day or night, so no enquiry goes unanswered.
Improves search rankings and content over time so more local patients find the clinic on Google — ongoing work, not a one-time fix.
A real, deployed result: X9's SEO agent ran the search work for Reno Stars, a Vancouver renovation studio, where Google Search clicks grew from a few a day to 20–30 a day over three months. See the full case study below.
Writes and schedules content on an ongoing basis — social posts, blog articles, ad copy and review replies — all in the clinic's voice, without the team lifting a finger.
The conductor. It runs the other agents and plugs into the tools you already use — booking software, calendar, reminders, billing — taking over whole workflows end to end.
X9's SEO agent ran the search work for Reno Stars. Over roughly three months, their Google Search clicks grew from a few a day to 20–30 a day. The same agent would target the searches a hearing clinic depends on — "audiologist Surrey", "hearing test Surrey" and the terms local patients actually type. The figures above come from Google Search Console; the site is live and verifiable at the link above.
Who we are
X9 Lab Media is a Vancouver studio that builds and runs AI agents for local businesses. We set the agents up, manage them day to day, and stay accountable for the results. This page is an independent concept we built for Puretone Hearing Clinic — we are not affiliated with the clinic, and there is no obligation in reviewing it.
The Patient Assistant agent
The most visible agent on the team — a front desk available around the clock that answers the questions patients actually ask (trouble following conversations, ringing in the ears, whether you fit hearing aids, how to book a hearing test) and guides them toward an appointment. Type below; this one is wired to a real AI endpoint right now.
● Live. Every message reaches a real AI model, so answers will vary — just as they would on the live website.
The Coordinator agent at work
The Coordinator runs the loop and syncs the software the clinic already uses (booking, calendar, reminders, billing) as it goes. The same enquiry from the assistant moves through the front desk on its own — captured, answered, scheduled, confirmed — while the audiologist is with a patient.
"Hi — I've been struggling to follow conversations and my family says I have the TV too loud. Can I get my hearing tested this week in Surrey?"
The Marketing agent's work
Once deployed, the Marketing agent writes and schedules this kind of content on an ongoing basis — posts, blogs, ad copy and review replies in the clinic's voice, week after week. Everything below was AI-written for Puretone Hearing Clinic as a sample of what it produces.
Turning the TV up bit by bit isn't "just getting older" — it's usually a gradual change your brain has quietly been compensating for. A proper hearing test finds exactly what's changed, so you can decide what to do about it. Hearing clearly starts there. #SurreyAudiologist #HearingHealth
Holiday dinners are where hearing loss shows up first — lots of voices, lots of background noise, and suddenly you're nodding along. If you spent the last one lost in the crosstalk, that's the sign. Book a test before the next gathering. #Surrey #HearingTest
Hearing myth we hear weekly: "I should wait until it's really bad." The opposite is true — the longer the brain goes without certain sounds, the harder they are to get used to again. If conversations have been a strain for a while, that's the visit. Surrey, we're here. #Audiology #HearWell
Always Asking "What?" in Surrey: The Quiet Signs of Hearing Loss
Hearing usually fades so slowly you adjust without noticing. Here are the everyday signs that it's changed, why background noise is the real giveaway, and what a proper hearing assessment actually involves.
"Took the time to actually explain my results instead of just trying to sell me the most expensive aids. Walked out understanding my hearing for the first time. Highly recommend."
Thank you so much — this means a lot. Explaining the results clearly and finding the right fit for you is the whole point, so we're glad it landed that way. Enjoy hearing the difference, and we're just a call away if anything ever needs a tweak.
Hear the moments you've been missing.
Independent hearing assessments, hearing aids & tinnitus care in Surrey. Test first, honest advice, a fitting plan that fits your life.
…and a print-ready services poster
The Marketing agent doesn't only write captions — it lays out finished, branded collateral. Here is a print-ready services poster it generated for Puretone Hearing Clinic: header wordmark and capability badges, the core service lines with a calm clinic gallery, and the contact band — exported ready for a flyer, a pharmacy noticeboard, or a clinic window. Built automatically from the clinic's services and photos.
been missing — clearly.
- Full diagnostic hearing test
- Clear results, plainly explained
- Tinnitus consultation
- No-pressure honest advice
Quiet testing room
Calm clinic · Surrey
Welcoming & unhurried- Independent across all brands
- Programmed to your exact loss
- Fine-tuned to how you live
- Repairs & ongoing aftercare
Fitting room detail
Clean & comfortable
Calm, quiet space- Gentle microsuction removal
- Blocked, muffled-ear relief
- Custom moulded earplugs
- Musician & swim protection
Gentle & clearing
Calm, natural finish
Soft & quietContent like this works alongside the SEO agent — the same one that ran the search work for Reno Stars, a Vancouver renovation studio, where Google search clicks grew from a few a day to 20–30 a day over three months. See reno-stars.com →
Any agent your clinic needs
The four core agents are the starting team. We can also build and deploy a new agent around a specific bottleneck in the day. A few we could put to work for a hearing clinic:
Tell us the biggest time-sink in your week and we'll scope an agent for it — no charge to scope, no obligation. Ask the live assistant above, or reply to our email.
Ask the live assistant ↑ Email X9 Lab MediaPut an AI team to work for Puretone Hearing Clinic
These agents work around the clock — answering patients, improving rankings, handling marketing and coordinating the front-desk loop. X9 sets them up and manages them, so the clinic keeps doing the work only they can do. Start with one agent, or the whole team.