A team of AI agents that runs the routine work for Hambrook & Company
X9 Lab Media builds and runs autonomous AI agents that take over ongoing work for a law firm — answering injured callers, improving search rankings, writing and scheduling marketing, and coordinating the intake loop, available around the clock. We set them up and manage them, so the firm doesn't have to.
One agent below is wired up live right now — you can talk to it yourself. The others are real services X9 deploys and manages, shown with sample output. This is an independent concept built for Hambrook & Company, with no obligation.
The AI agent team
Each agent owns one part of the firm and runs it on an ongoing basis — not a feature the office operates, but a worker X9 sets up and manages. The client intake assistant is simply the most visible one.
Answers the questions injured callers actually ask and guides them toward a free case review — day or night, so no enquiry goes unanswered.
Improves search rankings and content over time so more injured locals find the firm on Google — ongoing work, not a one-time fix.
A real, deployed result: X9's SEO agent ran the search work for Reno Stars, a Vancouver renovation studio, where Google Search clicks grew from a few a day to 20–30 a day over three months. See the full case study below.
Writes and schedules content on an ongoing basis — social posts, blog articles, ad copy and review replies — all in the firm's voice, without anyone at the office lifting a finger.
The conductor. It runs the other agents and plugs into the tools the firm already uses — case management, calendar, intake forms, e-sign — taking over whole workflows end to end.
X9's SEO agent ran the search work for Reno Stars. Over roughly three months, their Google Search clicks grew from a few a day to 20–30 a day. The same agent would target the searches a personal injury firm depends on — "ICBC claim lawyer Surrey", "car accident lawyer Surrey BC" and the terms injured locals actually type. The figures above come from Google Search Console; the site is live and verifiable at the link above.
Who we are
X9 Lab Media is a Vancouver studio that builds and runs AI agents for local businesses. We set the agents up, manage them day to day, and stay accountable for the results. This page is an independent concept we built for Hambrook & Company — we are not affiliated with the firm, and there is no obligation in reviewing it.
The Client Intake Assistant agent
The most visible agent on the team — a front desk available around the clock that answers the questions injured callers actually ask (a low ICBC offer, an injury that wasn't their fault, how a free case review works) and guides them toward booking. Type below; this one is wired to a real AI endpoint right now.
● Live. Every message reaches a real AI model, so answers will vary — just as they would on the live website.
The Coordinator agent at work
The Coordinator runs the loop and syncs the software the firm already uses (case management, calendar, intake forms, e-sign) as it goes. The same enquiry from the assistant moves through the office on its own — captured, answered, scheduled, confirmed — while the lawyers focus on the cases.
"Hi — I was rear-ended on the highway in South Surrey last week and I'm sore. ICBC has already called me. Can someone help?"
The Marketing agent's work
Once deployed, the Marketing agent writes and schedules this kind of content on an ongoing basis — posts, blogs, ad copy and review replies in the firm's voice, week after week. Everything below was AI-written for Hambrook & Company as a sample of what it produces.
After a crash, the most important call isn't to ICBC — it's the one you make before you give a recorded statement. Anything you say can shape your claim. A free case review costs nothing and protects what you're owed. #SurreyBC #ICBCClaim
First 48 hours after a car accident: see a doctor even if you "feel okay" (whiplash shows up late), write down what happened while it's fresh, photograph the vehicles, and get the other driver's details. The paperwork can wait — the evidence can't. #CarAccident #PersonalInjury
"The ICBC adjuster seems friendly, so I don't need a lawyer." The adjuster is doing their job — settling for as little as possible. A friendly call is still the insurer's call. Before you sign anything, know what your injury is actually worth. Surrey, the first conversation with us is free. #ICBC #KnowYourRights
Is ICBC's First Settlement Offer Ever Fair?
A first offer arrives fast, often before you've finished recovering. Here's what that number usually leaves out — future treatment, lost wages, lasting pain — and how a Surrey injury lawyer values a claim for everything it actually cost you.
"After my accident I had no idea what to do. They handled ICBC, kept me updated the whole way, and got me far more than the first offer. Calm, honest, no pressure."
Thank you so much — this means a great deal to us. Dealing with an insurer while you're still recovering is exactly the weight we try to take off our clients' shoulders. We're glad we could push for a result that reflected what you'd actually been through, and we're only ever a call away if anything comes up.
Injured in a crash? Talk to a lawyer before you talk to ICBC.
Personal injury & ICBC claims across Surrey & the Lower Mainland. Free, no-pressure case review. No win, no fee on most injury matters.
Content like this works alongside the SEO agent — the same one that ran the search work for Reno Stars, a Vancouver renovation studio, where Google search clicks grew from a few a day to 20–30 a day over three months. See reno-stars.com →
Any agent your firm needs
The four core agents are the starting team. We can also build and deploy a new agent around a specific bottleneck in the day. A few we could put to work for a personal injury & ICBC firm:
Tell us the biggest time-sink in your week and we'll scope an agent for it — no charge to scope, no obligation. Ask the live assistant above, or reply to our email.
Ask the live assistant ↑ Email X9 Lab MediaPut an AI team to work for Hambrook & Company
These agents work around the clock — answering injured callers, improving rankings, handling marketing and coordinating the intake loop. X9 sets them up and manages them, so the firm keeps doing the work only lawyers can do. Start with one agent, or the whole team.